> ## Documentation Index > Fetch the complete documentation index at: https://docs.nouxdigital.com/llms.txt > Use this file to discover all available pages before exploring further. # How to ask Reference Videos from Customer > Learn how to request a reference video from your customers, including step-by-step instructions on composing emails, adding video instructions, and sending requests. ## Step-by-Step Guide to Requesting a Reference Video from a Customer Learn how to request a reference video from your customers, including step-by-step instructions on composing emails, adding video instructions, and sending requests. ### You will learn! * How to request a reference video from your customer. * How to customize your email and video instructions. * Tips for ensuring high-quality customer video submissions. ### Accessing the Reference Video Section To begin, navigate to the **"References"** section in your dashboard. * **Step 1:** Open the menu in the top-left corner of your dashboard. * **Step 2:** Select **"References"** from the dropdown list. Here, you will find all the reference videos you’ve received and those you've requested. ### Sending a Reference Video Request Once in the **References** section, you can easily send a video request to your customer by following these steps: **Step 1: Fill in Recipient Details** * Enter the recipient's **email address**, **first name**, and **last name** in the corresponding fields at the top. **Step 2: Compose Your Email** * Write the **subject** and **message** for your reference video request. You can either write a custom message or use one of the pre-made templates to save time. **Step 3: Provide Video Instructions** * Add specific **instructions** to guide your customer in creating the reference video. This is optional but can improve the quality of the videos you receive. **Example Instructions:** “Thank you for helping us! You are free to choose the content for your video, but please consider the following questions: * Why did you decide to work with us? * How has our cooperation gone, and what results have we achieved together? For the best results: * Open this page on your mobile phone. * Click the button below to start recording your reference video. * Prefer a horizontal (landscape) view. * Be yourself—the narrative can be authentic. * Keep the video short, around 1 to 3 minutes.” ### Sending Your Request and Tracking Responses **Step 4: Send Your Request** Once everything is set, click **“Send a Request”** in the bottom-right corner to send your reference video request to your customer.